As the COVID-19 (Coronavirus) situation evolves, we are committed to keeping the health and well-being of our valued customers and employees top priority. In order to help keep everyone safe and slow the spread of COVID-19, we are minimizing in-person contact wherever possible by encouraging the use of our phone and email services.
ICBC has put temporary measures in place to allow the following transactions to be processed by phone or email:
To submit a request for any of these transactions please call 604-731-3104 or email firstname.lastname@example.org
During this time document signatures will be accepted electronically and policy documents may be emailed to you. Any required decals will be mailed to you once the transaction is complete. Be sure when you call that you have your driver’s license and your current insurance documents ready to help us authenticate and complete your transaction.
For other auto insurance needs, please call or email to discuss your request with an insurance advisor.
Our hours of operation will remain the same, however any change in this evolving situation will be shown on our google listing page *link* Rest assured that we are available and ready to help you over the phone and email for auto, home, condo, tenant, business insurance and any of your insurance needs. We appreciate your patience, as call and email volume may be higher than normal in this unprecedented time.
In the event of an ICBC claim, please contact ICBC at 604-520-8222 or 1-800-910-4222. You may also be able to file your claim online at icbc.com.
For all other claims, please contact our local office to provide the details of your claim, including the policy number. For after-hours claims, please call Premium Restoration at 604-943-7673